Receiving "A network-related or instance specific error occurred while establishing a connection to SQL Server" [Error 26] when installing or updating to Venus 4.22

Symptoms

  • Receiving "A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections (provider: SQL Network interfaces, error: 26 - Error locating Server/Instance Specified)" when installing or updating to Venus 1500 v4.22.
  • Receiving "Windows cannot load the extensible counter DLL SQLAgent$NUCLEUS. The first four bytes (DWORD) of the Data section contains the Windows error code. (Event ID 1023)" in Event Viewer Application logs.
  • Receiving "Windows cannot load the extensible counter DLL MSSQL$NUCLEUS. The first four bytes (DWORD) of the Data section contains the Windows error code.. (Event ID 1023)" in Event Viewer Application logs.​​818672_ nucleus error_3-31-2016 4-38-24 PM.png 

Environment

  • Venus 1500 V4
  • Microsoft SQL Server 2008 (Present when updating to Venus v4.22)
  • Microsoft SQL Server 2014

Cause

  • SQL Server (NUCLEUS) service is not started.

Resolution

  1. Start SQL Server (NUCLEUS) service.
  2. Run Venus 1500 v4.22 installer or updater.

KB ID: DD3327442


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