FTFU GS6 display has no communication in Venus Control Suite after plugging the display into a network

Symptoms

  • No communication to display after it is plugged into the network,  first time fire up (FTFU).
  • Venus Control Suite (VCS) dashboard shows a communication error for the display.
  • Both DMP and VIP are showing "0 of 1 online."
  • Display is blank with a heartbeat in the bottom right corner.

Environment

  • Galaxy
  • GS6, GC6

Cause

  • Display was plugged into the network while powered on and the network was not able to properly assign an IP address to the display.

Resolution

  • Cycle power to the display while it is plugged into the network and the network will dynamically assign the display an IP address.

KB ID: DD3317065


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