Galaxy, Display is blank even though content is published

Symptoms

  • Message Center is blank even though Venus is communicating with display and content is published.
    • May notice issue after publishing new message to display.
    • Issue may appear intermittently as content scrolls on display.
  • Display boot sequence is visible then the sign goes blank.
  • The sign's heartbeat (flashing LED in bottom right hand corner)  is not visible after sign boots up.

Environment

  • Galaxy, GalaxyPro 
  • Venus 1500 V4

Cause

  • Blank message or layout/s in the message/s that are published to display.

Resolution

  1. Open Content Studio, modify presentation as needed to add content.
  2. Re-save presentation/s after editing.
  3. Go to schedule tab in Venus and Re-publish current schedule.

KB ID: DD3313140


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.