Venus Control Suite(VCS), No content showing up on the display, No playlist created or incomplete

Symptoms

  • Display is blank with a blinking LED (heartbeat LED).
  • DMP and VIP are showing as online and there are no communication errors within VCS.
  • A sale may be present but content for that specific slot is not appearing on the display.
  • VCS Dashboard reads: "No Content Playing" & "There is no content is playing at this time."
  • 889484_11-15-2016 4-10-19 PM.png

Environment

  • GS6/GC6
  • Venus Control Suite (VCS)

Cause

  • No playlists have been created in VCS, or an element in the playlist settings is incomplete.

Resolution

KB ID: DD3298717


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