GS6 shows "Communication Error" in Venus Control Suite, firewall login prompt when accessing the internet through DMP

Potential Symptoms

  • GS6 shows "Communication Error" in Venus Control Suite (VCS) though it has been verified that p
  • The web browser page, when re-directed, will show either a login prompt or a "web site blocked" alert (the name of the filter or firewall will vary)

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component:
  • Control System: Daktronics Hosted Venus Control Suite - DHS (VCS)

Cause

  • Firewall or Web-filter on network requires user authentication to access the internet.

Resolution

  • Work with IT department to disable firewall for the IP/MAC address in use on the display.

KB ID: DD3289005


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