Galaxy, No fiber Ethernet communication; Ethernet cable unplugged

Potential Symptoms

  • Unable to communicate to display.
  • Network connection showing network cable unplugged.
  • No Link light on 10Base-T side of converter.

A-2826 Converter symptoms

  • Media converter (at the computer) only the FD and Pwr LED indicators lit.

A-2826.png 

A-1778 Converter symptoms

  • Media converter (at the computer) the Link and RX LED indicators on the TX side and the Pwr LED indicators will be lit.

 A-1778-4.png

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro, GPR
  • Component: Ethernet, Fiber
  • Control System:

Cause

  • CAT5 cable (Ethernet) between the computer and media converter is unplugged or loose.
    • Wrong CAT5 cable (Ethernet) is connected to media converter box.
    • CAT5 connected to wrong network jack in wall.

Resolution

  • Plug in/re-seat CAT5 (Ethernet) cable.

OR

  • Plug in correct CAT5 (Ethernet) cable to media converter box.
  • Plug CAT5 into correct Network jack.
  • If issue persists, replace cable

KB ID: DD3189683


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