Galaxy displays, unable to connect in Venus, fiber Ethernet media converter failed

Potential Symptoms

  • Venus is not connecting to the display.
    • If using Venus 1500 may show alert "Connect Failed on Address...." or "Unable to connect to display".
    • If using Venus Control Suite the dashboard shows "Communication Error" for the display.
  • Fiber media converter in the building has no power.
  • Receive "Network Cable Unplugged" error when direct connecting to the Ethernet jack on fiber media converter.
  • Media converter is showing both Link Act LEDs lit but the RX LED on the Ethernet side is not lighting at all.
  • When connecting the TX and RX of the media converter together with converter set to Enabled, Ethernet connection is listed as "Network Cable Unplugged"

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro
  • Component: Fiber Ethernet media converter (A-1778)
  • Control System:

Cause

  • Media converter in the building has failed.

Resolution

  • Replace media converter. 

KB ID: DD2955145


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