No communication to the display; Bad Ethernet surge card

Potential Symptoms

  • Software shows no communication to the display.
  • Using Venus Control Suite there is a "Communication Error!" appearing in the VCS Dashboard.
  • Display may show "IP Link Not found", "ETH: No Link", or eth0: 169.254.x.x on bootup in place of the IP address. 
  • Communication from network/computer side of Ethernet surge card back to the computer or network is successful.
  • Can communicate to display from display side of surge card (when connected to the Drop Down cable at the communication box).
  • Ping to display shows high packet loss while showing very little to no loss when surge card is bypassed.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro, GPx, GS6
  • Component: Copper Ethernet
  • Control System: Venus 1500 V3 / V4, Venus Control Suite, M-Series Hardware Bridge

Cause

  • Failed Ethernet surge card.

Resolution

  • Replace surge card.
    • Note: Contact your Reseller or Daktronics (1-800-325-8766) for replacement options.

KB ID: DD2927886


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