DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.

Galaxy display with serial communication is unable to connect to the display, Computer COM port is locked up

Symptoms

  • Unable to communicate to the display.
  • TX light is not flashing on the signal converter when trying to communicate.
  • In Venus 1500 v3, the progress window doesn't pop up when getting status or flashes really quick.
  • In Venus 1500 v4, will either see a No Reply alert or the progress window hangs and never completes.
  • In DakFirmInstaller, there will be an error that the com port is busy.

Environment

  • Galaxy
  • AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3400
  • Electronic Message Center (EMC) or Board (EMB), Marquee, Readerboard, Display
  • Serial Communication Setups

Cause

  • Computer COM port is locked up.

Resolution

  • Disable and enable COM 1 in device manager or restart the computer.

KB ID: DD2769846


Fill out my online form.