Galaxy unable to ping or connect to controller when directly plugged into Ethernet jack; Bad Ethernet jack

Potential Symptoms

  • Unable to ping controller when directly plugged into Ethernet jack, even though computer is set to a static IP within range of the display.
  • Unable to connect to display using appropriate software.

Environment

  • Product Family: Message Displays
  • Product: Animated Displays, AF-3400, AF-3200, AF-3500, AF-3550, AF-3220
  • Component: Controller
  • Control System:

Cause

  • Bad Ethernet jack on controller.

Resolution

  • Replace the controller.

Tech Note:

  • Make sure to power cycle the controller after making the direct connection with the computer.  Also, disabling and enabling the Local Area NIC should be done while we have a connection setup to the sign if having communication issues.
  • Make sure to test communication to display with appropriate software as the controller has the function to enable and disable ping.

KB ID: DD2548028


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