Billboard Communication Failure; Modem lock up

Potential Symptoms

  • Unable to connect to any enclosure devices.
  • Unable to remotely access any equipment on site.
  • Visiconn or Venus Control Suite shows "Display Disconnected."
  • Meraki will appear as disconnected in the dashboard.
  • Activity light on modem may not be blinking, flashing, or active.
  • Communication Failure event on VLink 1500, ValoPlay, VIP and player in IDM, or VCS dashboard.

Environment

  • Product: DB-1000, DB-2000, DB-3000, DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, GS6 with 5.0 Enclosure
  • Component: Customer supplied modem
  • Control System: Visiconn or Venus Control Suite

Cause

  • Modem lock up.

Resolution

  • Power cycle modem physically on-site or remotely with SmartLink or iBoot Bar, if available.

KB ID: DD2080755


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