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Venus 1500 Version 4 cannot connect to MDC controlled display

​​​Symptom

  • Synchronize Time Zone Unsupported Command error Venus 1500 v4.
  • Venus 1500 Version 4 cannot connect to MDC controlled display.
  • May receive "Download File STATUS.XML unsupported command" when trying to detect display in Venus 1500 v4.

Environment

  • Galaxy
  • AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090
  • MDC Controller based products
  • Venus 1500 v4

Cause

  • Venus 1500 Version 4 is not a compatible environment for displays using MDC controllers.

Resolution

KB ID: DD2037905


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