Static and scrolling text, scrolling text not playing properly, static text not in a text box

Symptoms

  • Presentation created in Content Studio with both static text and scrolling text elements previews correctly, but when published to sign, the scrolling text area does not scroll or may be blank.
    • The scrolling text may appear static; may move or "teleport" across the display.

Environment

  • Product Family: Software, Message Display
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • Static text portion of presentation is directly typed onto the layout, while the scrolling text element is in a scrolling text box.

Resolution

  • Use separate text boxes, one for the static text, another for the scrolling text.

KB ID: DD1695409


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.