Receiving “Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall an application, installer cannot access, locate or properly write the uninstall information.

Potential Symptoms

  • When attempting to uninstall an application such as Venus 1500, Show Control etc. receive the following error:
    • Error opening installation log file. Verify that the specified location exists and is writable.
      DD2479514.jpg
  • (Windows 7) Error may also show as "Error opening installation log file. Verify that the specified log file location exists and that you can write to it."

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 v4, Display Studio

Cause

  • This is typically caused by when a computer has Windows Installer Logging enabled but the installer cannot access, locate or properly write the uninstall information.  Please reference the following Microsoft Article for more information http://support.microsoft.com/kb/2564571.

Resolution

  1. Follow the steps below to stop and restart the Explorer.exe from Task Manager Process Tab.
  2. Hit CTRL-ALT-DEL to launch Task Manager or right-click Desktop Task Bar and choose Start Task Manager.
  3. Click Processes Tab.
  4. Locate and select the explorer.exe, click End Process.
    • You may need to select Show Processes from all users.
    • DD2479514_1.jpg
  5. Click End Process to the prompt.
  6. Your Desktop Icons and Desktop Bar will disappear.
  7. Hit CTRL-ALT-DEL to launch Task Manager again.
  8. Click File -> New Task (Run...).
  9. Type explorer.exe and click Ok.
    • DD2479514_2.jpg
    • Your Desktop Task bar and Icons should appear again.

KB ID: DD2479514


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.