“Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall an application such as Venus 1500, Show Control etc.

Symptoms

  • When attempting to uninstall an application such as Venus 1500, Show Control etc. receive the following error:
    • Error opening installation log file. Verify that the specified location exists and is writable.
      DD2479514.jpg
    • (Windows 7) Error may also show as "Error opening installation log file. Verify that the specified log file location exists and that you can write to it."

Environment

  • Any Software Platform or Application

Cause

  •  This is typically caused by when a computer has Windows Installer Logging enabled but the installer cannot access, locate or properly write the uninstall information.  Please reference the following Microsoft Article for more information http://support.microsoft.com/kb/2564571.

Resolution

Stop and restart the Explorer.exe from Task Manager Process Tab.

  1. Hit CTRL-ALT-DEL to launch Task Manager or right-click Desktop Task Bar and choose Start Task Manager.
  2. Click Processes Tab.
  3. Locate and select the explorer.exe, click End Process.
    • You may need to select Show Processes from all users.
    • DD2479514_1.jpg
  4. Click End Process to the prompt.
  5. Your Desktop Icons and Desktop Bar will disappear.
  6. Hit CTRL-ALT-DEL to launch Task Manager again.
  7. Click File -> New Task (Run...).
  8. Type explorer.exe and click Ok.
    • Your Desktop Task bar and Icons should appear again.
    • DD2479514_2.jpg

 

KB ID: DD2479514


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