Frequently Asked Questions

Ordering Online Content

  1. How do I get a receipt?
    A receipt will be auto generated and sent to you via email.
  2. I can't find my display size in the list.
    The correct procedure for ordering custom sizes is to use the "Custom Size Package" option available in every package.
  3. To find your display size (pixel size of your display please follow the instructions below.

    Venus 1500 V3:

    1. Click on the Venus 1500 Administrator button in the shell.
    2. Click on the plus sign next to your Display Name.
    3. Look under Type Configuration to see the Width and Height of your display.

    Venus 1500 V4:

    1. Launch Venus 1500 V4.
    2. Choose your display from the Select a Display dropdown menu in the Home tab.
    3. Look under Display Status to see the Pixel Matrix of your display.

    Venus Control Suite:

    1. Launch Venus Control Suite.
    2. Click on Media in the Main Menu.
    3. Click on the Display Dimensions dropdown under Filters to see the size of your display(s).
  4. How do I re-download?
    At the top of the buy.daktronics.com page, go to "My Account" and click on it. Your transactions will be listed. Click on the package where you left off and proceed again.
  5. What if the process stops before I'm done ordering?
    Please call Customer Service at 866-343-3122.
  6. I received my content, now what?
    http://www.daktronics.com/support/kb/Pages/DD2096311.aspx
  7. What if I ordered the wrong size by accident?
    Mistakes happen. Email us at commercialcreativeservices@daktronics.com so we can get you the right size.
  8. How do I save purchased content to my computer?
    View our knowledge base article.

Ready to shop?

View and purchase content from our easy-to-use online store. Created by our professional creative services team, content packages range from retail to seasonal to charitable offerings to social media and more. Just shop, click, download, and use.

 

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