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| Help desk technicians are on call to assist customers
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Daktronics is recognized worldwide for its engineering and technical capabilities in the design and development of electronic scoring and display systems. We understand that our customers depend on our equipment and to support them, we have established the most complete customer support in the industry.
Help Desk Telephone Support The Help Desk is staffed with highly qualified technicians that combine extensive experience designing, installing and maintaining Daktronics products with a helpful and cooperative attitude. Help Desk technicians have at their fingertips the resources of Daktronics’ computerized customer and product databases. Knowledgeable Help Desk service coordinators are thoroughly familiar with service agreement options, ordering parts, shipping and receiving, and return material authorization (RMA) processing. Service coordinators are assigned to specific customers to improve communications and provide greater overall satisfaction.
Call one of the following phone numbers for tech support:
| | Universities and Professional Sporting Events, Live Events for Auditoriums and Arenas | | | | Toll Free: 866-343-6018 or 605-697-3270 | Contact Form | | |
Advertising, Commercial, Digital Billboards, Gaming, Petroleum, and Retail Establishments | | | | Toll Free: 866-343-3122 or 605-697-3280 | Contact Form | | |
Department of Transportation, Mass Transits, Airports, Parking Facilities | | | | Toll Free: 800-833-3157 or 605-697-3290 | Contact Form | | |
Schools-Primary Through Community/Junior Colleges, Religious Organizations, Municipal Clubs and Community Centers | | | | Toll Free: 877-605-1115 or 605-697-3260 | Contact Form | | |
International Customer Support | | | | Phone: +1-605-697-3292 For Customers in Canada: 1-866-343-6018 | Contact Form |
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| Daktronics has developed a network of service technicians throughout the world
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Nationwide Electronic Technical (NETSM) ServiceEnhancing the depth and breadth of Daktronics service offerings is the support of a Nationwide Electronic Technical (NETSM) service network, ready willing and able to provide the best service on Daktronics products. With its network of company-owned sales and service offices, and trained and authorized NETSM service resellers developed over the last thirty years, Daktronics is able to offer comprehensive quality service throughout the United States and many parts of the world. Daktronics can get a service representative quickly on site anywhere in the U.S. from a nearby authorized service company or a Daktronics sales and service office. No matter where your display or scoreboard is located, Daktronics can provide all levels of on-site service and support.
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| Daktronics maintains a large inventory of spare parts to serve customers
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Rapid PartsSM Exchange Program To serve a large and diverse customer base located around the world, Daktronics maintains an inventory of spare parts that exceeds $1 million. The company has developed programs to minimize downtime when routine or emergency service is required. Our Rapid PartsSM exchange program is unique in the industry. Under normal circumstances, Daktronics will send a reconditioned replacement part within 24 hours (almost always the same day). You’ll also receive all of the shipping-packaging and return documentation needed to return the original part to Daktronics at no cost to you. For times when the fastest parts exchange is not needed, Daktronics offers a convenient Repair and Return program. The customer sends the part to Daktronics where it is quickly repaired and promptly returned.
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| Quick repair of components is part of the Rapid PartsSM program
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Support for the Lifetime of Your Display System Daktronics offers a variety of quality commitment plans, including plans that can be customized to meet each user’s particular needs. The GoldSM plan includes repair and return and Rapid PartsSM exchange programs. The Gold PlusSM plan adds the option of backup on-site labor from a trained and highly-qualified staff technician. The PlatinumSM plan provides electronic parts coverage plus non-backup, on-site labor. Platinum PlusSM service provides reliable, regularly scheduled routine and preventative maintenance in addition to emergency labor and parts coverage. Platinum EliteSM coverage provides the widest coverage and includes electronic parts coverage, on-site labor, routine maintenance and event support for a specific number of events. Contact Daktronics for more information on these programs or to discuss a customized extended service agreement for your facility or business.
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