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Receiving an error 'DXSETUP.exe - .NET Framework Initialization Error -- Unable to find a version of the runtime to run this application.' when installing Venus 1500 v4.18.1

Symptoms

  • When installing Venus 1500 v4.18.1 or greater on a Windows XP Computer, receive the following error:
    • DXSETUP.exe - .NET Framework Initialization Error
    • Unable to find a version of the runtime to run this application.
      DD2542702-201.jpg

Environment

  • Venus 1500 v4.18.1
  • Windows XP
  • .NET Framework 4

Cause

There is a possible bug with Microsoft's DirectX installer on a Windows XP computer using Microsoft .NET Framework 4.

Resolution

Daktronics Technical Support does not have a solution to the issue at this time. Daktronics does not provide support with Microsoft .NET Frameworks or DirectX issues.

Work Around

When researching the issue, there are several Blogs, Forums and Microsoft Sites that indicate there is an issue with the .NET Frameworks. Daktronics suggests to consult with your IT Department or Computer Technician and possibly try uninstalling all currently installed .NET Frameworks, and reinstalling each one at a time.

KB ID: DD2542702

  

 

  

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