Galaxy display using a Modem is unable to communicate, Phone line issue
Potential Symptoms
- Unable to communicate to display using Venus 1500 or other display utilities from main computer.
- Can communicate when attempt is made for different location.
- When calling number, getting not in service message.
Environment
- Product Family: Message Displays
- Product: Galaxy
- Component: Dial-up Modem Communication, Analog phone line, CDMA
- Control System: Venus 1500
Cause
- Phone line the computer is connected to is no longer active.
- Line is not active anymore
Resolution
- Repair or reinstate the service.
Verification Test
- Locate an analog phone and plug it into the phone line jack. The phone should pick up a dial tone. This lets us know the jack is active and working.
Related Article
KB ID: DD2276560
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